Richmond Harvey (Oswestry) Ltd, 27 Cross Street, Oswestry, SY11 2NF View us on Google Maps

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Privacy Policy

This Privacy Policy applies to the use and processing of personal data collected from you. Richmond Harvey (“we” or “us”) will always protect your privacy and will always use the data we collect about you lawfully and in accordance with the General Data Protection Regulations. We regularly review our privacy policy and we may update it on our website from time to time.

How do we collect personal information from you?

We may collect information about you from a variety of sources. This includes information we collect directly from you, information we collect when you view our online content and information we collect about you from other sources, including publicly available sources (for example Land Registry records).

What information may we collect?

Personal data is information we collect about you which could be used to identify you. This includes:

Please note that without your personal data we may not be able to provide a service to you.

Why do we collect this information?

Richmond Harvey uses your information:

What do we do with this information?

Depending upon which of our services you have requested or for which we have a contract in place with you, to help you sell, buy, let or rent a property, we may use your personal data for the purposes of providing you with that service.

Some examples are:

How do we keep your information secure?

Richmond Harvey is committed to keeping personal data secure. We have implemented physical, technical and administrative procedures designed to protect personal data from loss, misuse or alteration. We limit access to personal data to those within our company who have a business need. We keep personal data only for as long as reasonably necessary after the end of the transaction or relationship, or for certain categories of data longer as required by law. For anti-money laundering information this is five years and in most other cases it will be six years.

Who may we share your information with?

We will never sell your personal information to anyone.

We may transfer your information if requested by government authorities, regulatory bodies or to protect Richmond Harvey rights and property.

We need to engage third party service providers to perform a variety of business operations on our behalf and may need to share your personal data with them. We supply only the information they need to perform the required service and we contractually require that they protect your information in accordance with our terms and current legislation.

Some examples are:

We may share your information with carefully selected businesses which we believe may benefit you and you have provided consent. This includes financial service providers, conveyancing services, utilities, surveyors and others who may be helpful to you.

Our website may contain links to other websites. This privacy policy only applies to the Richmond Harvey website so when you visit other websites you should read their own privacy policies.

Do we require your consent?

We do not require your explicit consent to use your information to carry out our core functions of selling and renting properties as we have a contractual need or legitimate business interest to do so. Additionally, some processes are required by law, for example, anti-money laundering and right to rent checks.

We do require your explicit consent to send you direct marketing material, but information may be sent to you if it is relevant to the transaction and we consider that it will give you the best personal service. We give you the option of consenting separately to different services. You are able to opt-in if you email or write to us, and if you telephone us or call in person to our offices we will ask for your consent preferences and note this in our records.

You are entitled to update your preferences or withdraw consent in the same (or any other) way as you gave it. We will stop using your data for those purposes but if we have another lawful basis to continue using your data, we will tell you that we are doing so and why.

Your rights of access to and removal of information

You have the right to:

You should be aware that we may request proof of your identity to exercise some or all of these rights.

Richmond Harvey contact details

If you need further information about our privacy policy or need to contact us for any of the reasons set out in this policy please:

Email: enquiries@richmondharvey.com

Write: Compliance, Richmond Harvey, 27 Cross Street, Oswestry SY11 2NF

“Thank you so much for everything and may we extend our thanks to the team also. Great service from day one and we are very happy.”

Sean & Tracey

“All of the staff at Richmond Harvey were very helpful and friendly. Nothing was too much trouble.”

Mr G & Mrs F

“Your service was far above my expectations in relation to other experiences I have had with other agents when buying and selling property. Richmond Harvey kept me informed throughout the process and were always fast to answer any questions I had about the sale.”

Mr & Mrs S

“As the buyer we have been pleasantly surprised by the services we received from the staff at Richmond Harvey. Nothing has been too much trouble. We were kept updated by the process and had a pleasant experience. ”

Mr & Mrs N

“Thank you again for all of your help selling Mum & Dad's bungalow”

Mrs W, St Martins

“Mum is delighted everything has gone through smoothly especially as the sale price was in excess of suggested asking price given by other agents.”

Mr T, Llanymynech

“Excellent service when purchasing my property. My only criticism was not having biscuits with the coffee in the office ”

Mr T, Gobowen